We’re recruiting a Site Operations Leader to oversee and optimise our site-based logistics and transport operations, ensuring safe, efficient delivery of products and an excellent experience for our customers. This is a hands-on operational leadership role with responsibility for people, performance and continuous improvement across warehouse and transport activities.

What you'll get:

• Generous colleague discount (up to 50% off Bensons for Beds products)

• Pension scheme provided by Legal & General

• Life Assurance and access to Medicash for health and wellbeing benefits

• Bupa private healthcare (subject to qualifying period)

• Learning and development programmes, leadership training and clear career progression

• Performance-related bonus scheme

The job:

• Lead site operations across warehouse and transportation, ensuring safe, compliant and customer-focused delivery of products into customers’ homes.

• Set operational priorities, plan resources and manage daily schedules to meet service and productivity targets.

• Develop, coach and engage a high-performing team: recruit, train, mentor and carry out performance reviews.

• Champion and enforce health, safety and regulatory compliance, embedding a positive safety culture across the site.

• Use operational metrics and system data to monitor performance, identify issues and drive continuous improvement projects.

• Collaborate with senior operations, supply chain and store colleagues to ensure stock accuracy, on-time delivery and customer satisfaction.

• Manage budgetary controls, labour planning and resource allocation to improve efficiency and reduce costs.

• Lead incident investigations and implement corrective actions to prevent recurrence.

Who do we want?

Essential:

• Proven experience (3+ years) in a senior operational, warehouse or logistics leadership role.

• Strong leadership skills with a track record of developing and engaging teams to deliver results.

• Good knowledge of transport and warehouse operations, including stock control and delivery processes.

• Confident using performance metrics and IT systems (WMS, transport management systems and Microsoft Excel).

• Excellent communication and stakeholder management skills with the ability to influence at all levels.

• Practical problem-solving skills, analytical mindset and ability to prioritise under pressure.

Desirable:

• IOSH or equivalent health & safety qualification.

• Experience of managing large goods home delivery operations.

• Familiarity with transport legislation and vehicle compliance standards.

• Lean or continuous improvement qualification/experience.

Here’s what you’ll be part of:

• An operational leadership team focused on delivering exceptional customer service and efficient logistics.

• Opportunities to shape and improve processes, lead cross-functional initiatives and progress within a large retail business.

• Supportive benefits including healthcare, pension, colleague discounts and wellbeing offers.

Ready to lead our site operations?

Apply today to join a business that puts customers and colleagues at the heart of everything we do.