As a Sales Consultant in our store, you will use your retail experience and passion for helping people to deliver exceptional assisted sales and customer service. With full training provided, you will learn about our products and sleep wellness approach so you can confidently advise customers, match them with the right solutions and help them make informed purchasing decisions.

You will work as part of a friendly store team to maintain visual standards, keep the sales floor clean and well presented, and ensure a welcoming environment for every customer. You will be expected to support peak trading periods, including evenings, weekends and bank holidays, to maximise sales opportunities and benefit from our uncapped commission structure.

What we’re looking for:

We are seeking a customer‑focused Sales Consultant with proven retail experience and a strong track record in assisted selling. You should be passionate about delivering great customer service, confident in your communication and able to build rapport quickly. A positive, can‑do attitude and resilience are important, as is the ability to adapt your approach to meet individual customer needs.

Previous experience in a customer‑facing role is desirable, with demonstrable skills in identifying sales opportunities and closing transactions. You should be comfortable working to targets, handling transactions accurately and contributing to store performance.

The best outcomes come from a supportive culture…

We welcome applicants from all backgrounds and believe everyone should be able to bring their authentic self to work. We value inclusivity, respect and diversity and encourage applications from all suitably qualified candidates.

Key responsibilities:

• Engage with customers on the sales floor, using active listening to understand their needs and recommend suitable products.

• Deliver assisted sales by demonstrating product features, explaining benefits and guiding customers through the purchase process.

• Provide excellent customer service before, during and after the sale, handling enquiries, follow‑ups and any aftercare requirements.

• Maintain store presentation and merchandising standards to create an appealing shopping environment.

• Process transactions accurately, including cashless payments and any paperwork required.

• Work flexibly to cover peak trading times, including evenings, weekends and bank holidays.

• Contribute to achieving individual and store sales targets and participate in team meetings and training.

Skills and experience:

• Proven retail experience with a strong emphasis on assisted selling and customer service.

• Excellent communication skills with the ability to build rapport quickly and explain product benefits clearly.

• Passionate about delivering outstanding customer experiences and achieving sales results.

• Ability to work effectively as part of a team and take responsibility for maintaining store standards.

• Comfortable working to targets and handling transactions accurately.

• Flexible availability to work peak hours, including evenings, weekends and bank holidays.

The cool side of the pillow (our benefits):

Alongside a competitive base salary and OTE based on target, we offer a range of colleague benefits which may include:

• Generous colleague discount on our products

• Uncapped commission and monthly store bonus potential

• Health and wellbeing support, including access to employee assistance programmes and health cashback options*

• Group income protection and life assurance*

• Pension scheme provided by an external provider*

• Annual leave entitlement with options to buy and sell additional days

• Learning and development opportunities and clear pathways for career progression

(*qualifying periods apply)