Join our Digital Commerce team and support the presentation and performance of our online product range. You’ll work closely with Merchandising, Buying, Creative and Store teams to ensure our digital channels showcase the right products, content and promotions to delight customers and drive sales. We’ll provide the training and systems support to help you get up to speed and make an immediate impact.

As part of the role you’ll help keep our product pages and category listings accurate, compelling and commercially optimised. This includes updating product content, imagery and attributes, supporting online merchandising plans, and helping to maintain a clean, consistent digital catalogue that reflects our brand and proposition.

What you’ll be doing day to day

• Assist with the creation, upload and maintenance of product content including titles, descriptions, specifications, bullet points and metadata to ensure information is accurate and customer friendly.

• Prepare and upload product imagery and assets, ensuring correct formats, cropping and naming conventions are followed.

• Support category merchandising activities: creating and updating category pages, banners and promotional tiles in line with merchandising plans and seasonal campaigns.

• Manage product taxonomy and attribute data, helping to resolve inconsistencies and improve findability across site search and navigation.

• Work with Buying and Inventory teams to ensure online availability, pricing and promotions are reflected correctly on product pages.

• Run regular quality checks and audits of the online catalogue, logging and tracking content issues through to resolution.

• Support A/B tests and content experiments, helping to implement variations and collect performance data to inform optimisation.

• Provide day-to-day operational support for the ecommerce platform, escalating technical or process issues to the appropriate teams.

Key skills and experience we’re looking for

• Experience in a digital retail, ecommerce or merchandising support role, or strong interest in moving into the area.

• Excellent attention to detail with strong written communication skills and the ability to produce clear, customer-focused product copy.

• Comfortable working with product information systems, spreadsheets and content management systems; ability to learn new tools quickly.

• Organised and methodical, able to manage multiple tasks and competing priorities in a fast-paced environment.

• Basic understanding of SEO and on-page optimisation best practice is desirable.

• Team player with good interpersonal skills, able to collaborate across merchandising, creative and commercial teams.

Personal qualities that will help you thrive

• Curious and proactive – you spot opportunities to improve content and customer journeys.

• Resilient and adaptable – comfortable with changing priorities and tight campaign deadlines.

• Customer-focused mindset with a commercial awareness of how content impacts conversion and sales.

• Discreet and trustworthy when handling sensitive commercial information.

Reward and benefits

• Competitive salary with opportunity for performance-related incentives.

• Colleague discount on our products.

• Health and wellbeing support including access to employee assistance services and cashback options where applicable.

• Pension scheme and group income protection.*

• Generous holiday allowance with options to buy or sell leave and enhanced family leave policies.*

• Learning and development programmes with clear internal progression opportunities.

(*qualifying periods apply)

Inclusion and belonging

We welcome applications from people of all backgrounds and identities. We’re committed to creating an inclusive workplace where everyone can bring their authentic selves to work and feel valued for the contribution they make. If you’re passionate about digital retail and helping customers find the right products online, we’d love to hear from you.