As a Store Manager in your local store, you will lead the team to deliver exceptional customer service and strong retail performance. You will use your retail experience and coaching skills to develop colleagues, manage day-to-day operations, and ensure customers receive expert advice on our product range. Full training and ongoing support will be provided so you can drive sales, maintain store standards and contribute to a positive, high-performing environment.

Main Responsibilities for Store Manager Roles

• Lead, motivate and develop the store team to deliver outstanding customer service and achieve sales targets
• Ensure exceptional customer experiences through coaching, performance management and hands-on support on the shop floor
• Manage store operations including opening and closing procedures, cash handling and accurate use of the till system
• Monitor sales performance and implement action plans to maximise revenue, conversion and average transaction value
• Maintain excellent visual merchandising and store presentation to company standards, including stock replenishment and merchandising resets
• Recruit, onboard and retain talented team members, conducting regular1:1s and performance reviews
• Manage rotas and resource planning to cover peak trading times including evenings, weekends and bank holidays
• Ensure compliance with company policies and procedures including health & safety, loss prevention and data protection
• Handle customer enquiries and escalations professionally, ensuring timely resolution and aftercare

Store Manager Skills and Experience Required

• Proven retail management experience with responsibility for a store or a significant department
• Strong customer service focus with a track record of delivering excellent customer outcomes
• Confident communicator with excellent interpersonal skills, able to influence and inspire others
• Experience of driving sales performance and coaching teams to achieve targets
• Good numeracy and administrative skills, comfortable using tills, basic IT systems and POS reporting
• Ability to work flexibly to meet the needs of the business, including evenings, weekends and bank holidays
• Organised, resilient and able to prioritise in a fast-paced retail environment
• Ability to undertake light manual handling and to assist with store housekeeping as required

Key Benefits of Working as a Store Manager

• Competitive salary with performance-related incentives and clear OTE
• Monthly store bonus potential when targets are achieved
• Up to50% colleague discount across our product range
• Health and wellbeing support including Medicash cashback options and access to Retail Trust services
• Pension scheme provided by Legal & General and Group Income Protection
• Group Life Assurance and other company benefits
• 28 days annual leave in year one, rising with length of service; annual leave buy & sell scheme
• Learning and development programmes with opportunities for internal progression

Working Hours and Location

• Full-time role with flexible shift patterns to cover retail trading hours
• Role will include evenings, weekends and bank holidays to meet peak trading demands
• Store located in an accessible area with public transport links

Apply Now for Your Next Store Manager Role

If you are an experienced retail manager with a passion for customer service and a talent for developing teams, we would love to hear from you. We welcome applications from all backgrounds and treat everyone with respect. Join us to lead a friendly, high-performing store and help customers find the products they need while building a rewarding career.