Are you motivated by helping others find exactly what they need? Do you have a passion for delivering brilliant Customer Service and enjoy making a difference to your customers’ day? If you thrive in a retail environment, working towards shared targets with your team, then we’d love to hear from you.

Customer Service and Assisted Sales – What You’ll Do

• Provide exceptional customer service by warmly greeting every visitor and understanding their unique needs.
• Guide customers through their buying journey, offering honest advice and expert product knowledge to help them make choices that suit them perfectly.
• Use our innovative sleepPRO™ technology and store tools to create an informative and engaging shopping experience.
• Work collaboratively with colleagues to achieve store sales targets while always keeping the customer at the heart of everything you do.
• Support all aspects of the store – from serving and demonstrating products, to keeping displays tidy and the store environment inviting.
• Handle queries, feedback, and issues positively, ensuring our customers always leave with a smile.

Key Retail Experience and Sales Skills

• Previous retail, sales, or customer-facing experience is desirable – especially where you’ve helped customers make confident buying decisions.
• Excellent communication skills: You can naturally build rapport with people, explain products clearly, and listen to what makes each customer unique.
• Comfortable working in a variable store environment – supporting both busy peak hours and quieter periods in a flexible, positive way.
• Confident using point-of-sale systems and technology to assist customers throughout their visit.
• A ‘can do’ approach – willingness to get stuck in, learn new things, and help your team achieve success together.

Traits We Value: Passionate and Communicative Team Member

• Genuine enthusiasm and passion for delivering a fantastic customer experience every time.
• Ability to approach each customer with empathy, patience, and positivity.
• Clear and effective communicator, whether with customers, your team, or when passing on feedback and new ideas.
• Resilient and resourceful – willing to adapt your approach to different situations and customer personalities.
• A respectful, inclusive team player who thrives in a diverse environment where everyone’s voice is valued.

What You’ll Get – Our Benefits and Rewards

• Uncapped earning potential with a competitive base salary, fantastic commission opportunities, and monthly store performance bonuses.
• Generous colleague discount – up to 50% off our products.
• Health and wellbeing support including Medicash cashback options and Retail Trust guidance.
• Group Income Protection, Group Life Assurance, and a pension scheme provided by Legal & General (qualifying periods apply).
• Flexible leave – including annual leave buy and sell scheme and enhanced family leave.
• Continuous learning and internal career development opportunities across the business.
• A respectful, inclusive working culture – where your individuality and ideas are welcomed and celebrated.

Join Us and Belong

We believe everyone deserves a great night’s sleep and an even better place to work. Bring your authentic self – whatever your background or experience. If you’re passionate about making every customer’s day, collaborating as part of a supportive team, and building your career in retail sales, we would love you to apply today.