Customer Care Specialist

Burnley, Lancashire | Full Time | Salary - £26,110 |

At Bensons for Beds, we believe great customer service doesn't end when a purchase is made. That's why we're looking for passionate, customer-focused problem solvers to join our Customer Care team in Burnley.

If you enjoy helping people, finding solutions, and turning challenging situations into positive outcomes, we'd love to hear from you.

The Role

As a Customer Care Specialist, you'll be the voice of Bensons for Beds, supporting customers through a variety of enquiries and complaints across multiple channels, including phone, email, and live chat.

Every day brings something different. You'll take ownership of customer cases, investigate issues, work closely with teams across the business, and find the best possible resolution. Whether it's resolving a delivery query, handling a complaint, or providing reassurance and support, you'll play a key role in creating a positive customer experience.

We're looking for people who can listen, empathise, and confidently solve problems while maintaining a calm, professional, and customer-first approach.

Full training will be provided, giving you everything you need to succeed and grow within the role.

What You'll Be Doing

• Handling customer enquiries and complaints via phone, email, and live chat.

• Taking ownership of customer cases from start to finish.

• Investigating customer issues and working with internal departments to identify solutions.

• Providing clear, professional, and empathetic communication throughout the customer journey.

• Resolving customer concerns at the first opportunity wherever possible.

• Working towards service levels and performance targets while maintaining excellent quality standards.

• Building positive relationships with customers and colleagues across the business.

• Delivering a best-in-class customer experience in every interaction.

What We're Looking For

• Previous customer service experience, whether that's within a contact centre, retail, hospitality, care, or another customer-facing environment.

• Experience handling customer complaints or challenging conversations.

• Excellent communication skills with the ability to remain calm and professional under pressure.

• Strong problem-solving skills and the confidence to make decisions.

• A genuine passion for helping people and delivering great customer outcomes.

• A positive, resilient, and adaptable approach to work.

• The ability to manage a busy workload and work efficiently in a fast-paced environment.

• Basic IT skills, including experience using Microsoft Outlook, Excel, and other Microsoft applications.

Why Join Bensons for Beds?

At Bensons, you'll be joining a supportive team where your contribution is valued and recognised. We invest in our people and provide opportunities to develop, progress, and build a rewarding career.

Our Benefits Include:

✅ Generous colleague discount on Bensons for Beds products

✅ Medicash healthcare cashback scheme, including dental, optical, virtual GP services and more

✅ Unum Income Protection for added peace of mind

✅ Company pension scheme

✅ Discounted gym membership

✅ Cycle to Work scheme

✅ Holiday Buy & Sell scheme

✅ Enhanced maternity and adoption leave

✅ Access to Retail Trust wellbeing, financial and mental health support services

✅ Ongoing learning and development opportunities

✅ Career progression and internal promotion opportunities

✅ Free on-site parking

✅ Recognition and reward programmes

Join Our Team

If you're passionate about delivering outstanding customer service, enjoy solving problems, and want to be part of a friendly and supportive team, we'd love to hear from you.

Apply today and help us create great experiences for our customers every day.