WORKING HOURS: MONDAY TO FRIDAY FROM 2PM to 6PM

As a Customer Service Advisor, you’ll play an important part in helping our customers feel supported and confident throughout their journey with us. Whether you’re answering questions, resolving issues or providing updates, you’ll make sure every conversation is handled with care and professionalism.

You’ll be responsible for delivering friendly, helpful and efficient customer service across a range of enquiries. From supporting customers with orders and deliveries to explaining products, handling returns and finding practical solutions, you’ll help create a positive experience at every touchpoint.

Every day will bring different conversations and challenges, so you’ll need to be organised, patient and confident communicating with a wide range of people. You’ll listen carefully, take ownership and work with colleagues across the business to make sure customers receive the right support at the right time.

What we’re dreaming of seeing:

We’re looking for a Customer Service Advisor who enjoys helping people and takes pride in delivering great service. You’ll have experience in a customer service, contact centre, retail, hospitality, administration or similar environment, with a genuine interest in understanding customer needs and finding helpful solutions.

You’ll be confident communicating with customers by telephone, email or other channels, and able to explain information clearly and positively. You’ll listen carefully, ask the right questions and remain calm and professional when dealing with challenging conversations or complex enquiries.

You’ll be comfortable using computer systems to access customer information, record conversations and update orders or cases accurately. Good attention to detail will be important, as you’ll make sure information is correct and that agreed actions are followed through.

Excellent organisation and time management skills will help you manage your workload and respond to customers within agreed timescales. Most importantly, you’ll have a friendly, resilient and ‘can do’ attitude, with the confidence to take ownership and make a real difference to the customer experience.

Helping every customer feel supported

Our customer service teams are at the heart of delivering a great experience for everyone who shops with us. As a Customer Service Advisor, you’ll be there to provide reassurance, answer questions and help customers get the most from our products and services.

You’ll work closely with teams across the business, including stores, logistics, sales and operations, to resolve enquiries and keep customers informed. You’ll support customers with orders, deliveries, exchanges, returns and aftercare, while making sure every interaction reflects our friendly and helpful approach.

You’ll also identify recurring issues and share feedback that can help us improve our products, processes and customer service. By taking ownership from the first conversation through to resolution, you’ll help build trust and create experiences that customers remember for the right reasons.

The cool side of the pillow (our benefits):

We know you’ll work hard to support our customers and deliver great service, so in return we’ll support you with training, development and a range of benefits, including:

• Up to 50% discount for all bensons colleagues

• Health and Wellbeing: Medicash cashback options for health and wellbeing services, plus access to Retail Trust services for guidance and support on retail issues, mental health, wellbeing and financial topics

• Financial: Group Income Protection for peace of mind if you’re off work long term due to illness

• Pension scheme provided by Legal & General

• Leave: Annual leave buy and sell scheme, so you can top up your holiday entitlement or sell unused days to suit you

• Enhanced maternity and adoption leave

• Your Career: Learning and development programmes to expand your knowledge and skills, with access to internal opportunities to progress your career at Bensons for Beds

• Group Life Assurance – 2x annual salary

• Annual leave: 28 days in year 1, rising each year of service

(*qualifying periods apply)

The best sleep is when we feel comfortable…

This is why we believe it’s only right that at bensons for beds you’ll be welcome to bring your authentic self to work. We welcome applications from everyone and are committed to treating every candidate and colleague with respect.