Quality & Supplier Manager (Product Lifecycle)

Are you passionate about product quality, compliance, and continuous improvement? We’re looking for a detail-driven and proactive Quality & Supplier Manager to join our team and play a key role in ensuring our products meet the highest standards from concept to customer.

About the Role

This is a quality-focused, supplier-facing role where you’ll be responsible for ensuring our products are safe, compliant, high-quality, and continuously improving throughout their lifecycle.

You’ll work across the entire product journey from development through to customer use with a strong focus on safety, legality, quality, and packaging enhancements. Your work will directly impact customer satisfaction and product performance.

What You’ll Be Doing

• Managing product quality across the full lifecycle, ensuring compliance with all relevant regulations and standards

• Building strong relationships with suppliers and factories to drive improvements in product quality and processes

• Using returns data, customer feedback, and internal insights to identify trends and implement improvements

• Supporting product testing and ensuring all products meet required performance and safety standards

• Handling day-to-day technical and quality issues, working closely with internal teams and global partners

• Reviewing factory social and ethical audits, ensuring CAPR processes are accurately followed

• Ensuring compliance with Human Rights standards and the Modern Slavery Act, with ongoing monitoring and checks

• Collaborating with cross-functional teams to improve product performance and reduce returns

• Driving continuous improvement initiatives across products, processes, and supplier performance

What We’re Looking For

• Experience in a quality-focused role within retail, manufacturing, or supplier environments

• Strong understanding of industry standards and regulations (e.g. British & European Standards, ISO, REACH, UK/EUTR)

• Knowledge of Quality Management Systems (QMS), ideally with experience of gated processes

• Understanding of product testing standards and methodologies

• Strong analytical skills with the ability to make confident, data-driven decisions

• Experience or understanding of returns analysis and defect resolution (preferred)

• A proactive, problem-solving mindset with the ability to identify root causes

• Excellent stakeholder management, communication, and influencing skills

• High attention to detail with strong numeracy and IT skills

• A passion for continuous improvement and delivering high-quality products

Why Join Us?

You’ll be part of a collaborative, forward-thinking team where your work directly impacts product quality and customer experience. This is a fantastic opportunity to work closely with global suppliers, influence product development, and drive meaningful improvements across the business.

• Private Bupa Healthcare

• Buy and Sell Holiday Scheme

• Income Protection

• Life Assurance

• Medicash access (discounts on dentists and eye care, virtual GP visits

• 50% off Bensons Products

• Discounts on Gyms, Cinemas and other stores