As a Payroll Advisor you will deliver accurate, timely payroll services that ensure colleagues are paid correctly and in line with statutory and company requirements. You will manage payroll processing tasks, resolve payroll queries and support payroll-related reporting and reconciliations. Full training and support will be provided so you can quickly learn our payroll systems, processes and compliance standards.

You will work closely with HR, Finance and wider People teams to ensure payroll data is accurate and changes are implemented promptly. A methodical, organised approach is important: you’ll follow strict deadlines, maintain accurate records and help improve payroll procedures and documentation.

This is a great opportunity to develop payroll expertise and grow into broader payroll, reward or people operations roles as you gain experience.

What we’re looking for:

We’re looking for a commercial and customer-focused individual with a strong eye for detail and the ability to meet targets and deadlines. You should be comfortable working in a retail environment and have experience delivering excellent customer service, including upselling and assisted sales where appropriate. Management experience is desirable, as is a good understanding of payroll-related products and systems.

Key competencies include strong communication, active listening and the ability to adapt to changing priorities. You’ll need to show reliability, a positive attitude and the ability to work well within a team to deliver consistent payroll outcomes.

The best outcomes come from a supportive culture…

We welcome applicants from all backgrounds and believe everyone should be able to bring their authentic self to work. We value inclusivity, respect and diversity and encourage applications from all suitably qualified candidates.

Key responsibilities:

• Process payrolls accurately and on time, including salary, overtime, bonuses, deductions and adjustments, following company policy and statutory requirements.

• Investigate and resolve payroll queries from colleagues and stakeholders, providing clear, customer-focused responses.

• Maintain payroll records and documentation, ensuring data integrity and attention to detail across all inputs and outputs.

• Support payroll reconciliations and reporting to Finance and People teams, highlighting anomalies and recommending corrective actions.

• Implement payroll changes arising from joiners, leavers, promotions and contractual amendments in a timely manner.

• Provide guidance on payroll-related products and benefits, working with colleagues to maximise opportunities for assisted sales and upselling where appropriate.

• Contribute to process improvements, standard operating procedures and knowledge sharing across the team.

• Support peak periods and cover for other payroll or People team activities as required, demonstrating adaptability and teamwork.

Skills and experience:

• Experience working in retail or customer-facing environments, with strong customer service skills and experience of assisted sales or upselling.

• Previous payroll experience or exposure to payroll processing, payroll systems and basic payroll legislation is desirable.

• Proven ability to meet targets and deadlines, managing workload effectively under pressure.

• Good commercial awareness and product knowledge relevant to payroll, benefits or retail operations.

• Management or supervisory experience is advantageous.

• Excellent attention to detail and numeracy, with strong record-keeping and reconciliation skills.

• Effective communication skills, active listening and a customer-focused approach.

• Team player who is reliable, adaptable and maintains a positive attitude.

• Comfortable using MS Office; experience with payroll or HR systems is a plus.

The cool side of the pillow (our benefits):

Alongside a competitive salary, we offer a range of colleague benefits which may include:

• Colleague discount on our products

• Health and wellbeing support, including access to employee assistance programmes and health cashback options*

• Group income protection and life assurance*

• Pension scheme provided by an external provider*

• Annual leave entitlement with options to buy and sell additional days

• Learning and development opportunities and access to internal career progression

(*qualifying periods apply)