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Support Centre · IT · Globe Centre Accrington - Central Support

IT Service Delivery Manager

Lead a skilled field support team and improve reliable IT services across a diverse, multi-site organisation. Make a visible difference to colleagues, customers and operations.

Do you have any unspent criminal convictions?Required
Do you have the legal right to work in the uk?Required
Do you consider yourself to have a disability or long-term health condition you feel you would like to inform us about?
Do you have proven experience managing IT service delivery, including incidents, problems, changes, and service levels?Required
Are you able to participate in occasional on-call or out-of-hours support for planned maintenance and critical incidents?Required
Do you hold a relevant technical qualification or certification, such as Microsoft, Cisco, or ITIL?Required
Do you have previous experience directly managing a team of IT Field Engineers providing on-site support across multiple business locations?Required
Do you have experience managing third-party IT suppliers or technology service providers?Required
Are you easily able to commute to our offices based in Accrington a minimum of 3 times per week?Required

Personal information